Privacy Policy
Welcome to The Route Seekers. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website therouteseekers.com to book travel services, or interact with us in any other way.
Information We Collect
Personal Information
We may collect personal information that you provide to us directly, including but not
limited to:
Name
Email address
Phone number
Postal address
Payment information (credit/debit card details)
Passport details
Travel preferences and history
Non-Personal Information
We may also collect non-personal information automatically when you visit our website,
such as:
IP address
Browser type and version
Operating system
Referring website
Pages viewed and the order of those pages
Date and time of visit
How We Use Your Information
We use your information to:
Process and manage your bookings and travel arrangements
Communicate with you regarding your reservations and travel plans
Provide customer support
Personalize your travel experience
Send promotional materials, offers, and updates (you can opt-out at any time)
Improve our website and services
Conduct market research and analysis
How We Share Your Information
We may share your information with:
Travel service providers (airlines, hotels, car rental companies, etc.)
Payment processors
Marketing and advertising partners
Legal authorities if required by law or to protect our rights
Other third parties with your consent
Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
Access your personal information
Correct or update your information
Request deletion of your information
Object to or restrict the processing of your information
Withdraw consent for data processing
To exercise these rights, please contact us at:
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can control the use of cookies through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. Please review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
The Route Seekers
Phone: +91-9166711191
Email: info@therouteseekers.com
Address: 21, Radha Krishna Dham, Mathura, Uttar Pradesh 281006
➔ Terms and Conditions:
Welcome to The Route Seekers. By booking services with us, you agree to these Terms &
Conditions. Please read them carefully.
1. Booking
All bookings must be made through our website, by phone, or in person.
A deposit may be required at the time of booking. The balance is due as specified in the confirmation email.
Bookings are subject to availability.
2. Payment
Payments can be made via UPI, credit card, debit card, bank transfer or cash.
All prices are quoted in INR and are subject to change until full payment is received.
3. Cancellation Policy
• More than 15 days before departure: 50% of the pre-payment will be charged as a cancellation fee.
• Less than 15 days before departure: No refunds will be issued.
4. Changes to Bookings
Requests for changes to bookings must be submitted in writing.
Changes are subject to availability and may incur additional charges.
5. Travel Insurance
We strongly recommend that you purchase travel insurance to cover unforeseen circumstances, including trip cancellations, medical emergencies, and lost luggage.
6. Responsibilities
You are responsible for ensuring that you have valid travel documents, including passports and visas.
We are not responsible for any delays, cancellations, or changes caused by third parties, including airlines and hotels.
7. Liability
The Route Seekers is not liable for any personal injury, loss, or damage to property, except as required by law.
We will not be held responsible for any acts of God or circumstances beyond our control.
8. Conduct
We reserve the right to refuse service to anyone who is disruptive or engages in inappropriate behaviour during the trip.
9. Privacy Policy
We are committed to protecting your privacy. Your personal information will only be used in accordance with our Privacy Policy.
10. Governing Law
These Terms & Conditions are governed by the laws of Uttar Pradesh, India. Any disputes will be settled in the appropriate courts in Mathura, Uttar Pradesh.
11. Amendments
The Route Seekers reserves the right to amend these Terms & Conditions at any time.
Any changes will be communicated to customers prior to booking.
12. Acceptance of Terms
By booking with The Route Seekers, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Change Refund & Return Policy to Payment and Refund Policy
→ Payment and Refund Policies:
Payment Policy
1. Advance Payment
To secure your booking with The Route Seekers, a non-refundable advance payment of 20% of the total package price is required at the time of booking. This advance is necessary to confirm and hold your reservation.
2. Pre-Trip Payment
You need to pay 40% of the total package price at least 30 days before the trip starts.
Failure to make this payment on time will result in the cancellation of your trip. This pre-trip payment ensures your participation in the tour and covers additional costs incurred in preparation for your journey.
3. Final Payment
The remaining 40% of the total package price is due 15 days before trip starts. This final payment confirms your acceptance of the trip’s commencement and allows for the completion of the travel arrangements.